You will receive an order confirmation by email within 24 hours of placing your order. If you don’t receive your order confirmation after 24 hours, please check your spam folder as well as other possible folders it might have ended up in.
If you don’t find it please contact us here or by email.
No. Once your order is placed and imported to our system, it is not possible to edit or cancel it.
If your package was damaged or opened when you received it, please contact us by email with a picture of the damaged parcel. Additionally, please also directly contact your post office or to ithe delivery servicenitiate a claim. You will receive instructions from our Customer Care-department.
We are very sorry if there has been an error with your order and we have sent you a defective item. We always review each order and each item before sending it. If there has been an error we will be happy to fix it.
-Conditions to return a defective item:
The product must not be used and must keep its original labeling and box.
The client who initiates the process of a return for a defective product assumes his responsibility, as well as the legal consequences that may derive from conduct in bad faith constituting fraud. If it is detected that the returned defective product corresponds to an act of bad faith, Bezel Club will take the corresponding legal measures.