You will receive an order confirmation by email within 24 hours of placing your order. If you don’t receive your order confirmation after 24 hours, please check your spam folder as well as other possible folders it might have ended up in.
If you don’t find it please contact us here or by email.
No. Once your order is placed and imported to our system, it is not possible to edit or cancel it.
If your package was damaged or opened when you received it, please contact us by email with a picture of the damaged parcel. Additionally, please also directly contact your post office or to ithe delivery servicenitiate a claim. You will receive instructions from our Customer Care-department.
We are very sorry if there has been an error with your order and we have sent you a defective item. We always review each order and each item before sending it. If there has been an error we will be happy to fix it.
-Conditions to return a defective item:
The product must not be used and must keep its original labeling and box.
The client who initiates the process of a return for a defective product assumes his responsibility, as well as the legal consequences that may derive from conduct in bad faith constituting fraud. If it is detected that the returned defective product corresponds to an act of bad faith, Bezel Club will take the corresponding legal measures.
FAQ:
-When does the shipping time begin?
The shipping time begins when the order appears as shipped. The customer will know that the order is shipped because an email will be sent to his email address with the tracking number.
-What days do not count within the shipping period?
If the shipment is made on a Friday, the weekend (Saturday and Sunday) does not count as shipping time, they are NOT working days. National holidays (Spain) do not count within the shipping period.
-Shipping to SPAIN and PORTUGAL:
- Free shipping >150 EUR
- Shipping – Office pickup (48-72 hrs)
- Shipping – Express delivery (24/48 hrs)
-Shipping to the BALEARIC ISLANDS, CANARY ISLANDS, CEUTA and MELILLA:
- Free shipping >250 EUR
- Express Delivery (48-72 hrs)
-Shipping to FRANCE:
- Free shipping >250 EUR
- Office pickup (48-72 hrs)
- International Express delivery (24/48 hrs)
-Shipping to GERMANY:
- Free shipping >250 EUR
- International shipping (3-6 days)
- International Express delivery (24/48 hrs)
-Shipping to the rest of the countries of the EUROPEAN UNION:
- Free shipping >250 EUR
- International Express shipping (24-72 hrs)
-Shipping to AMERICA, ASIA, AFRICA and OCEANIA:
- International Express shipping (2-7 days)
You will receive your tracking number and a link to the tracking portal in your shipping confirmation email. This email is sent automatically 2-3 days after placing your order. Once you received it, simply click on the link to view the up to date tracking for your order. After your order has been dispatched, it usually takes 24 hours for the first scan to appear.
If there is any causality that affects the shipment of an order, the customer will be notified through the email has been provided in the initial order.
The deadlines may vary for logistical reasons and a delay in the supply of an order will never be a reason for a penalty.
Bezel Club will never be responsible for errors caused in the delivery of orders due to omissions of information or mistakes by the client in the wording of the delivery address or in the personal data described in the order form.
You are welcome to return products that are in original condition within 30 calendar days of receiving the order.
The returned package will have to arrive at our warehouses within the range of days stated above. If your package arrives later than the 30 days established for its return, it will not be accepted.
*The return period begins when your order appears in our system as delivered.
To proceed with the return of one or more items on our website, you must verify that your order meets all the conditions described below:
A- The item you wish to return must not be used. The article must be sent in the same conditions in which it was received. The return of those articles and garments that are not in the same conditions in which they were received, or that have been used beyond the mere opening of the product, will not be accepted.
B- The article must keep all the labels including the cardboard label with which it is sent.
C- The article must keep its original protective packaging. Box or protective plastic.
D- If the outer bag (the shipping one) has been broken with the initial opening of the order, send the product in a new protective bag. The article must be returned in a resistant protective packaging so that the product reaches our warehouse with the maximum possible guarantees. If the shipping packaging does not fulfill the function of protecting the returned item and is damaged as a result, the refund or return of the product will not be made. If the order was initially shipped in a box, you must keep the box and ship the garments inside it. If the original box is not kept, your return will not be accepted.
E- Sealed products that have been unsealed after delivery and that, consequently, are not suitable for return for hygienic or health protection reasons.
F- Some of our articles, due to their special characteristics and for hygiene reasons, cannot be exchanged or returned. These items are:
-Socks
If any of the points described above is not met, the item cannot be returned.
The transportation costs caused by the return are at your expense.
The transport costs initially originated by the shipment of the order will not be reimbursed.
We will not be responsible in case of loss or delivery in poor condition of the returned items, so we recommend making the return by certified or insured mail.
If the reason for the return is attributable to our store (the item is incorrect or defective) Bezel Club will pay the costs of the return. If the reason for the return is not our mistake, the cost of the return will be paid by the customer.
If you do not notify any damage or error within 30 calendar days the return will not be made.
Steps to return an item:
1. Please, fill this return form with all the details of your order and attach the completed return request document (a downloadable PDF that you will find inside the form). In this document you must indicate which garments you wish to return.
2. Prepare the garments to be returned. The returned garment must keep its original packaging. If the outer bag (the shipping one) has been broken with the initial opening of the order, send the product in a new protective bag. If the order was initially shipped in a box, you must keep the box and ship the garments inside it. If the original box is not preserved, your return will not be accepted.
3. Please make sure you don’t miss the return deadline by shipping the order in advance or via express shipping method.
4. Send us by email the new tracking number of the package that you have returned to our facilities to notify it to our warehouse team.
*Bezel Club is not responsible for packaging. If you do not meet the conditions described, you must contract a new collection of your order, since we will not proceed with the return and you will be solely responsible for the order.
Once your return is received, it will be processed and refunded within 15 days.
Your refund is always issued back to the payment method that you used to place your order. If you chose to pay with a credit or debit card, the payment is actually made directly from your bank account so the refund will also be issued directly to your bank account. Therefore it does not matter if your credit card is no longer in use.
If you have closed your bank account, you can simply contact your bank once you have received your refund confirmation by e-mail and they will re-direct the transaction to the bank account of your choice.
At Bezel Club, we understand the importance of having a Certificate of Authenticity for all of our art pieces from Eleannor Art. We believe that original artwork should have an official document that would attest to its authenticity. That is why all art pieces from our online gallery come with a Certificate of Authenticity issued by Eleannor Art. This document serves as assurance to buyers that their piece is genuine and supplied directly from us. It also guarantees the buyer that the artwork in question adheres to the highest standards of excellence expected from Eleannor’s work.
Art is something very delicate, and it is essential that the package used to deliver this art must be able to protect it. Here at Bezel Club we understand this, and we put a lot of effort into ensuring our art is packaged in the right way. We use high-quality materials like foam, cardboard, bubble wrap and packing peanuts to ensure your artwork remains safe during transit and delivery. Each piece of art also receives a quality inspection before being put in its designated package to make sure it is perfect for you when it arrives.
Do you need to return something related to art?
Whether you are returning a painting, sculpture, or any other item in the art section; we are here to help. We understand that when it comes to art, every piece is unique and special. That’s why it is important for us to make sure our customers get the service they deserve and a great experience when shopping with us. Here at Art section, we try our best to make returns as easy as possible.
If you purchased an item from our Art selection and would like to return it, we offer a generous return policy that allows you to do so. We understand that it can be difficult to transform your house into a gallery of artwork, so returning an item is always an option if it does not fit the desired look! Our experienced team is available to assist with any questions about product returns for items from the Eleannor Art section.
Please contact us via email, and we’ll do our best to respond in a timely manner and provide further instructions on how to return your purchase.