You are welcome to return products that are in original condition within 30 calendar days of receiving the order.
The returned package will have to arrive at our warehouses within the range of days stated above. If your package arrives later than the 30 days established for its return, it will not be accepted.
*The return period begins when your order appears in our system as delivered.
To proceed with the return of one or more items on our website, you must verify that your order meets all the conditions described below:
A- The item you wish to return must not be used. The article must be sent in the same conditions in which it was received. The return of those articles and garments that are not in the same conditions in which they were received, or that have been used beyond the mere opening of the product, will not be accepted.
B- The article must keep all the labels including the cardboard label with which it is sent.
C- The article must keep its original protective packaging. Box or protective plastic.
D- If the outer bag (the shipping one) has been broken with the initial opening of the order, send the product in a new protective bag. The article must be returned in a resistant protective packaging so that the product reaches our warehouse with the maximum possible guarantees. If the shipping packaging does not fulfill the function of protecting the returned item and is damaged as a result, the refund or return of the product will not be made. If the order was initially shipped in a box, you must keep the box and ship the garments inside it. If the original box is not kept, your return will not be accepted.
E- Sealed products that have been unsealed after delivery and that, consequently, are not suitable for return for hygienic or health protection reasons.
F- Some of our articles, due to their special characteristics and for hygiene reasons, cannot be exchanged or returned. These items are:
If any of the points described above is not met, the item cannot be returned.
The transportation costs caused by the return are at your expense.
The transport costs initially originated by the shipment of the order will not be reimbursed.
We will not be responsible in case of loss or delivery in poor condition of the returned items, so we recommend making the return by certified or insured mail.
If the reason for the return is attributable to our store (the item is incorrect or defective) Bezel Club will pay the costs of the return. If the reason for the return is not our mistake, the cost of the return will be paid by the customer.
If you do not notify any damage or error within 30 calendar days the return will not be made.